I am Lalit Choudhary

Senior Lead UX Design | AI Product Designer

UX/Product Designer who enjoys turning complex business problems into simple design experiences. Experienced with UX, UI & Visual design.

My skills encompass UX Manager · Senior User Experience Designer · User Experience Designer · Product Designer · Senior Product Designer.

About me

Hello! My Name is Lalit Choudhary. I am a UX Designer and helping startup and companies to launch delightful new products. I work across interactive walkthrough prototyping to design products that are incredibly easy and delightful to use.


With over 18 years of experience in Enterprise Data Protection, Fintech, and InsurTech, I specialize in architecting user-centered, data-driven design solutions for complex digital landscapes. Currently serving as a Senior Lead and UX Manager at Xoriant, I leverage five years of leadership to modernize banking and insurance platforms, streamlining everything from claims processing to policy management.


My expertise lies in aligning stakeholder requirements with policyholder needs, utilizing advanced customer journey mapping and strategic problem-solving to deliver scalable, intuitive web applications that drive operational efficiency and customer satisfaction.


At Xoriant, I lead the end-to-end UX transformation of high-stakes digital banking and insurance ecosystems. By bridging the gap between stakeholder vision and cross-functional engineering execution, I modernize legacy infrastructures to deliver seamless, consumer-grade experiences.

My work focuses on:

Platform Modernization: Redesigning complex core banking and insurance systems into scalable, intuitive platforms.

Operational Streamlining: Optimizing claims processing and policy management workflows to reduce friction and accelerate time-to-completion.

Strategic Alignment: Integrating user-centric design with business objectives to drive measurable growth in customer satisfaction and internal operational efficiency.

Sector Expertise: Delivering specialized design strategies across the highly regulated Insurance, Banking, and Fintech landscapes.


I love to chat with people about their projects. Send me an email at choudhary.lalit@gmail.com

Experience

I specialize in all UX disciplines and help companies define the experience of products and services that meet user goals and business objectives. I create Useful, Usable, Desirable, Findable, and Credible Visual Designs for websites, web/mobile/iPad applications. Easily identify design problems and derive appropriate solutions.

Senior Lead | UX Portfolio Manager UX Center of Excellence
Xoriant Solution
Hyderabad, Telengana, India   |   Apr 2021   Till   March 2026
  • Lead end-to-end UX strategy and product design for multiple Insurance and InsurTech platforms, delivering scalable web and enterprise applications for policyholders, agents, and operations teams.
  • Drive AI-augmented design workflows by leveraging tools such as ChatGPT, Figma AI, Miro AI, and Midjourney to accelerate ideation, UX research synthesis, design documentation, and rapid prototyping.
  • Define and implement UX strategy across core insurance journeys, including policy discovery, comparison, purchase, claims management, and policy servicing—optimizing conversion, transparency, and user trust.
  • Lead AI-assisted user research and insight generation, combining qualitative research, behavioral analytics, and AI-driven pattern analysis to uncover usability issues and customer pain points.
  • Spearhead the modernization of legacy insurance platforms, redesigning complex enterprise workflows into intuitive digital experiences aligned with modern UX and accessibility standards.
  • Facilitate design thinking workshops and product discovery sessions with stakeholders, translating business objectives, regulatory constraints, and user needs into clear product design strategies.
  • Design data-driven interfaces and guided workflows, enabling features such as intelligent policy recommendations, simplified claim submissions, and real-time claim status tracking.
  • Collaborate closely with Product Management, Engineering, and Data teams to integrate AI-powered capabilities such as recommendation systems, conversational interfaces, and automation into digital insurance experiences.
  • Translate research insights into wireframes, interactive prototypes, design systems, and developer-ready specifications, ensuring smooth handoff and efficient product delivery.
  • Establish design governance and scalable design systems, ensuring consistency, accessibility compliance, and usability standards across multi-product ecosystems.
  • Mentor and lead UX designers, promoting AI-enabled design practices, experimentation, and data-driven decision making within the design team.
  • Deliver measurable improvements in task success rate, user engagement, and customer satisfaction across multiple enterprise and consumer insurance products.

Senior Software Engineer UX Design
EPAM Systems
Hyderabad, Telengana, India   |   Nov 2020 - Mar 2021

User Experience Consultant
Exiger Technologies
Hyderabad, Telengana, India   |   Mar 2020 - Oct 2020

Independent UX Consultant
Freelance UX Consultant
Hyderabad, Telengana, India   |   April 2018 — March 2020
  • Provided UX consulting and design services to multiple clients across diverse industries, supporting startups, SMEs, and enterprise teams in delivering user-centered digital products.
  • Partnered with client stakeholders to understand business goals, user needs, and technical constraints, translating requirements into effective UX strategies and design solutions.
  • Led end-to-end UX engagements, including discovery, user research, experience strategy, interaction design, and usability validation.
  • Delivered a wide range of UX artifacts such as product concepts, wireframes, information architecture (IA), user journeys, interaction flows, UX guidelines, and low- to high-fidelity prototypes.
  • Conducted user research and behavioral analysis through interviews, observation, task analysis, and feedback sessions to identify usability issues and improvement opportunities.
  • Synthesized inputs from users, product managers, engineering, marketing, and sales teams to ensure alignment between user experience, business objectives, and product strategy.
  • Supported clients in design validation, stakeholder reviews, and development handoff, ensuring smooth implementation and design consistency.
  • Helped organizations improve usability, adoption, and customer satisfaction, while establishing scalable UX processes and best practices.

UX Manager
raksan Consulting Pvt. Ltd
Hyderabad, Telengana, India   |   May 2016 — March 2018
  • Working on high end rich responsive web and mobile apps for medical domain, e-commerce and enterprise applications.
  • Hands-on in UX and visual design for Web/Mobile Applications.
  • Working on a strategic level defining long-term vision of product goals.
  • Defining framework and UI guidelines for consistent UI across products/platforms.
  • Interacting with the business, technology and Product team to ideate the product features and experience.

Technical Architect User Experience Design
HCL Technologies Ltd.
Noida, UP, India   |   March 2015 - December 2015
UI/UX Manager
HeadHonchos.com (A part of ABC Consultants)
New Delhi, India   |   December 2010 - October 2014
UX Designer
Lime Labs India Pvt. Ltd.
Noida, UP, India   |   February 2007 - March 2009
Senior Website Designer
Infopro India Pvt. Ltd.
Noida, UP, India   |   February 2007 - March 2009
Webmaster/Web Designer
Planman Consulting (IIPM)
New Delhi, India   |   March 2005 - February 2007
Web Designer
Olive E-Business Pvt. Ltd.
New Delhi, India   |   April 2004 – March 2005


Education


BCA (Bachelor of Computer Application)
Chhatrapati Shahu Ji Maharaj University (CSJMU)
June 1998 - September 2001
I.Sc (Intermediate in Science)
Bihar Intermediate Education Council Examination (BIEC) Patna
April 1994 - June 19961

Certifications


Trained in Certified Usability Analyst (CUA)
Human Factors International
February 2018
Core Training Programme in User Experience Design for Web and Mobile
Design Incubator
September 2014
User-Cantered Analysis and Conceptual Design
Human Factors International
May 2009
"O Level"
DOEACC
April 2007
Certificate in Computing (CIC)
IGNOU
April 2002
Advanced Diploma In Multimedia (ADIM)
Arena Multimedia
June 1997 - December 1999
Diploma in Software Management (DISM)
Aptech Computer Education
May 1996 - April 1997

My Process


The User-Centred Design Approach

User-centred design is a process or set of tools used to design a service which focuses on what users need at the very beginning and continues throughout development until product launch.

The UCD is an iterative process that involves getting insights throughout the process from the humans that will actually use the product. Additionally, you will revisit various steps in the process as your ideas evolve, as you develop a deeper understanding of the problem and as you continue to gather insights from your market and your stakeholders.

The Six step process

  • DEFINE the requirements
  • COLLECT Information
  • BRAINSTORM and analyze ideas
  • DEVELOP Solutions
  • PRESENT ideas and get feedback
  • IMPROVE the design

As a UX practitioner, I always associated user goals as the core aspect of UX design because they form the essence of user experience and user-centered design approach. Yes, if you want a terrific UX, then you must take users’ needs at priority. According to the user-centered design methodology, design should cater to the end-goal set for audience and focus on the impact it has on the audience’s behavior. The approach is more intuitive and recognizes patterns that help to give desirable solutions, all within natural contexts.


My UX Strategy

  • Stakeholder Interviews
  • Stakeholder Meetings
  • User Interviews
  • User Surveys
  • Persona Creation
  • Content Audit
  • Heuristic Analysis
  • Competitive Analysis
  • User Research Ideation/Brainstorming Sketching
  • User Stories Creation and Prioritization

My UX Skills

My UX/UI Tools

Projects

  • Web Application
  • Mobile Application
  • Wireframe
  • UI Design
  • Brand Guidelines
  • Business Architecture

Contact me

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